This page explains how returns and refunds are handled for wholesale, OEM/ODM, private label, and sample orders from TOP Graded Card Protection.
Samples
Sample orders are produced to specification after approval. Because samples are often customized, sample fees are generally non-refundable once production has begun. Sample fees may be credited toward a future bulk order under the terms agreed in your quotation.
Bulk and custom orders
Bulk, OEM/ODM, and private label orders are made to order. Any return, replacement, or refund is handled according to the terms stated in your order confirmation, production agreement, or sales contract.
Quality issues
If goods arrive damaged or materially different from the approved specification, contact us within 7 days of receipt with photos and the order number. We will review the issue and, where confirmed, arrange replacement, repair, or credit according to your order terms.
Non-returnable items
Customized products manufactured to your artwork, size, color, or packaging generally cannot be returned unless they do not match the approved sample or specification.
How to raise a return request
Email sales@gstartec.com with your order number, a description of the issue, and supporting photos. We will respond within 24 hours on business days.